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Frequently Asked Questions
FAQs
General Park Information
Jump Tickets & Special Events
Parties
Annual Memberships
Gift Cards & Reward Cards
General Park Information
Locations, Hours & Pricing
Where are you located?
What are your hours and prices?
Are you open on holidays?
Admission & Requirements
Are waivers required? Can they be completed online?
Are jump socks required?
Do spectators have to pay?
What payment methods do you accept?
Visiting the Park
Do I need a reservation?
Can I leave my child at the park?
Is there a minimum age to jump?
Can kids of different sizes jump together?
What features do you offer?
Where can I find park rules?
Food & Amenities
Can I bring outside food?
Do you sell food and drinks?
Groups, Deals & Community
Do you offer group rates?
Do you offer facility rentals?
Do you have daily deals?
Do you donate to schools or organizations?
How do I check the lost and found?
Are you hiring?
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Jump Tickets & Special Events
Purchasing & Expiration
What types of tickets do you offer?
Do I have to buy tickets online?
When do tickets expire?
I didn't receive my confirmation email. What should I do?
I purchased tickets for the wrong location. What now?
Are tickets refundable?
Can in-park purchases honor online discounts?
All Day Tickets
Can I leave and return with an All Day Ticket?
Can I use an All Day Ticket for special events?
Special Events
Who can attend Toddler Time?
Who can attend Club Air?
Who can attend A Special Time Just for You?
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Parties
Booking & Payment
Do you host birthday parties?
How do I pay for my party?
What guests count toward my party total?
Before the Party
How early can we arrive?
Can I change my package or add guests?
Can I add food or add-ons later?
Food & Decorations
Can I bring outside food?
Are plates and utensils included?
Can I bring decorations?
During the Party
Can all guests jump together?
Can I book a party during Toddler Time?
Rescheduling & Cancellation
Can I reschedule my party?
What if I cancel?
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Annual Memberships
Do you offer memberships?
Can memberships be used at any location?
Do memberships expire?
Do memberships auto-renew?
Can I extend my membership?
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Gift Cards & Reward Cards
Gift Cards
Do you sell gift cards?
Do gift cards expire?
What can I purchase with a gift card?
Reward Cards
Do you sell reward cards?
Do reward cards expire?
What can I purchase with a reward card?
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