Frequently Asked Questions | FAQs

Where are you located?

We have locations all over the globe. You can find your local park using our park locator.

Are jump socks required?

All of our locations require jump socks to jump in the trampoline parks. They can be purchased at the register when checking into the park. Jump socks are reusable so be sure to keep yours for future visits!

Do you have a weight limit?

Our trampolines have a 300 pound weight limit.

Are waivers required? Can they be filled out online?

Waivers are required for every guest to the park including non-jumpers. By clicking on the ‘Online Waiver’ tab, you can fill out the waiver to jump before you go! This will reduce your check-in time, and keep you from waiting in a second line. Keep in mind the waiver needs to be done by a parent or legal guardian for children less than 18 years old. Everyone who enters the facility MUST have a waiver on file with that park.

Can I leave my child(ren) unattended?

While every child under 18 needs a parent or legal guardian to sign the waiver, children under 10 years old cannot be dropped off without an adult. Please ensure all children understand the rules and regulations of the park before dropping them off to jump. If your child is enrolled and participating in Summer Camp where they will have a teacher present interacting with them at all times they may be dropped off if they are 5 or older.

Do spectators have to pay to watch jumpers?

While jumpers are required to pay general admission, non-jumpers are never charged admission. During Toddler Time, one parent or guardian may jump free.

What can smaller/younger children do at your parks?

GET AIR has a special jumping area for jumpers under 46″ in height! All ages are welcome at Get Air, as long as you are able to jump and are walking on your own. Little Air jumpers also have access to slam ball, foam pits, slackline, fidget ladder and Little Air area. Little Air is a unique feature that you won’t find anywhere else!

What do you have at your parks for older kids/teens?

Older kids and teens are challenged by our ninja obstacle course, dunk lanes, and dodgeball.  We also have Club Air every Friday and Saturday night, jumpers 10 and older can jump and play in a dance environment complete with party lights and music!

Where can I find the park rules?

You can find the park rules on our website by clicking here.

Do you have group rates?

We sure do! On weekdays, groups of 15 or more receive $2 off one hour and $3 off two hours for each jump ticket purchased. On weekends, groups of 15 or more receive $1 off on hour and $2 off two hours for each jump ticket purchased.

Do you rent out your locations for private events?

We do offer facility rentals. Our trampoline parks boast the perfect facilities for birthday parties, corporate parties, family reunions and more! Contact our group coordinator at [email protected] to schedule your facility rental today!

What are your prices/hours?

Prices vary by location. Find your location using our park locator to find pricing and other location-specific information.

At what age do you hire?

We hire 16 years old and older.

Do you host birthday parties?

At GET AIR Trampoline Park, jumpers get more than just a birthday party. Visit our party booker to learn more about the best birthday experience you can imagine!

How early should I arrive for my party?

You and your guests should arrive 15 minutes early, except for those parties booked at the time the park opens. Those parties will check-in when the doors open.

What is your cancellation policy?

Parties can be rescheduled for free up to 48 hours before the party. However, a $50 fee will be applied for those rescheduling within 48 hours of the party. If you decide to cancel the party, the $125 party deposit is non-refundable.

Can all of my guests jump together?

Little Air jumpers under 46 inches are allowed in most areas of the park, but for their safety, they are not allowed on the main court, dodgeball court and some Ninja Course features. There are plenty of areas in the park where big and little jumpers can be together.

Can I bring outside food or drinks to a birthday party?

GET AIR allows limited food items including cake, cupcakes and fruit and veggie platters. All other food and drink must be ordered through GET AIR. Food not on the allowed items list will require a $50 outside food fee. This fee is waived when purchasing a Flippin’ Awesome or The Big Bounce party package.

Can I have a party during Toddler Time?

You are able to book a party during Toddler Time if all the attendees are under 46 inches.  With the exception of parents and guardians, guests over 46 inches are not allowed to jump during this dedicated time.

Do you have fundraising opportunities?

We sure do! GET AIR loves raises funds for a variety of causes and organizations. Your school, troop, team or organization can earn 20% of the night’s jump time sales when hosting a fundraising night at one of our trampoline parks. Contact your local park to set up your fundraiser today!

Can I bring food into the park?

Food is allowed in the park with some of our party packages.

Do you have food available to purchase?

GET AIR does have food available for purchase. All locations have vending machines.

What days are the least busy?

Weekends are our busiest days. Mondays and Tuesdays are usually less busy than other days.

Can my small child come to the park?

GET AIR believes that as long as the child can walk, they can jump! We have a dedicated area for jumpers under 46” tall.

Can my kids jump together?

GET AIR has a dedicated area for jumpers under 46” tall. Jumpers above 46” use the Open Air areas. If one child is under 46” and one is above 46”, they would not be able to jump together.

Who can attend Toddler Time?

Toddler Time is for jumpers under 46” and their guardians. Every Tuesday and Thursday from 10 AM to noon and Sunday from 8 AM to 10 AM, Little Air jumpers can use the entire park!

Who can attend Club Air?

Club Air is for jumpers 10 years or older.

Who can attend Special Time Just for You?

A Special Time Just for You is for jumpers with disabilities and their family members only.

What features do you have?

GET AIR offers a variety of features including, wall-to-wall trampolines, dodgeball, foam pits, ninja courses, slacklines, battle beams, silks, teeter-totter, rock walls, zip lines and more! Keep in mind that features do vary by location.

Do you have any deals available?

GET AIR offers daily deals including Family Night on Mondays where families of four to 10 receive 20% off, Twice theTime Tuesday where jumpers enjoy two hours of jumping for the price of one and Wednesday Student Day where students and homeschoolers receive 20% off admission. We also have deals you can only find online. Click here to save on your next visit to the park!

Do you sell gift cards?

We do sell gift cards! You can purchase a physical gift card in your local GET AIR. You can purchase an email gift card over the phone or online.

Flip Into Family Fun!

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